Terms of service

3. TERMS & CONDITIONS

RED LIGHT AURA TERMS & CONDITIONS

Last updated: October 2026

Welcome to Red Light Aura.

These Terms and Conditions govern your use of our website and purchases made through Red Light Aura. By accessing our website or placing an order, you agree to these Terms and Conditions.

ONLINE STORE

You must provide accurate, current and complete information when placing an order.

You must not use our website or products for unlawful purposes or attempt to interfere with the operation, security or integrity of our website.

PRODUCT INFORMATION

We make reasonable efforts to ensure product descriptions, specifications, imagery and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on screens, lighting and photography.

Product specifications and included accessories may differ between products. Customers should review the individual product page and instructions supplied with their device before use.

PRICING

Prices displayed on our website are shown in the currency indicated at checkout and may change from time to time.

Promotional offers, discount codes and sale pricing may be subject to additional conditions and availability.

ORDERS

After placing an order, you should receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been an obvious pricing or listing error, suspected fraud, unauthorised activity or an inability to fulfil the order.

If we cancel an order after payment has been processed, the applicable amount will be refunded.

PAYMENT

Payment must be successfully authorised before an order can be processed.

Available payment methods will be displayed during checkout.

SHIPPING

Red Light Aura currently offers FREE WORLDWIDE SHIPPING.

Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

International customers may be responsible for applicable import duties, taxes or customs charges imposed by their destination country, unless otherwise stated at checkout.

Customers are responsible for providing a complete and accurate delivery address.

PRODUCT USE

Customers must read and follow the instructions, warnings and usage guidance supplied with their particular Red Light Aura device.

Different products may have different specifications, recommended session durations and intended applications.

Information provided through our website is general product and wellness information and is not intended to replace professional medical advice, diagnosis or treatment.

INTELLECTUAL PROPERTY

Unless otherwise stated, Red Light Aura branding, logos, website design, written content, graphics and other original brand materials are owned by or licensed to Red Light Aura and may not be copied, reproduced or commercially exploited without permission.

CUSTOMER REVIEWS

Where customers submit reviews, photographs or other content, they must provide truthful content based on their genuine experience and must not submit unlawful, misleading or infringing material.

CONSUMER RIGHTS

Nothing in these Terms and Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer law.

For Australian customers, products come with consumer guarantees under the Australian Consumer Law. These rights exist independently of Red Light Aura's additional policies and guarantees. ACCC