Shipping policy

RETURNS & SHIPPING

TRY RED LIGHT AURA FOR 60 DAYS

We want you to feel confident choosing Red Light Aura.

That's why eligible Red Light Aura devices are backed by our 60-Day Money-Back Guarantee.

Experience your device, make it part of your routine and give yourself time to decide.

Not for you? Return your eligible device within 60 days in accordance with the conditions below and request your money back.

OUR 60-DAY MONEY-BACK GUARANTEE

Your 60-day trial period begins on the date your order is delivered.

To qualify for our voluntary 60-Day Money-Back Guarantee:

  • You must contact us within 60 days of delivery.
  • The product must have been purchased directly from Red Light Aura.
  • You must provide your order number and proof of purchase.
  • The device must not have been intentionally damaged, misused or modified.
  • The device must be returned with its included accessories.
  • Products should be reasonably clean and returned in appropriate protective packaging.
  • Return shipping costs under this voluntary trial guarantee are the customer's responsibility unless otherwise required by law.
  • Original shipping charges, where applicable, are not refundable under the voluntary trial guarantee.
  • Refunds will be processed to the original payment method after the return has been received and assessed.

Before returning anything, contact [EMAIL ADDRESS] so we can provide return instructions.

Please do not send a return without contacting us first.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, faulty, incorrect or develops a problem, contact us as soon as reasonably possible with your order number and details of the issue.

We may request photographs, video or other reasonable information to help us assess the issue.

For Australian customers, our returns policy and 60-Day Money-Back Guarantee operate in addition to your rights under Australian Consumer Law.

Consumer guarantees cannot be excluded by a store's return policy. Depending on the problem, consumers may be entitled to a repair, replacement or refund, and a major failure can give the consumer the right to choose a refund or replacement. ACCC

CHANGE OF MIND

Eligible products may be returned under our 60-Day Money-Back Guarantee provided the requirements above are satisfied.

Products excluded from the 60-Day Guarantee, if any, will be clearly identified before purchase.

REFUNDS

Once an eligible return has been received and assessed, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

FREE WORLDWIDE SHIPPING

Red Light Aura offers FREE WORLDWIDE SHIPPING on orders.

Once your order has been dispatched, tracking information will be sent to the email address provided with your order where tracking is available.

DELIVERY TIMES

Estimated delivery times will be displayed or communicated during the ordering process where available.

Delivery times may vary depending on destination, customs processing, carrier delays, peak periods and circumstances outside our reasonable control.

INTERNATIONAL ORDERS

International orders may be subject to customs processing, import duties or local taxes depending on the destination.

Where these charges are not included at checkout, they may be the responsibility of the recipient.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for checking that their shipping information is complete and accurate before submitting an order.

If you notice an error, contact us immediately. We cannot guarantee an address can be changed once fulfilment has begun.

LOST OR DELAYED ORDERS

If your tracking information has not updated for an unusual period or your order appears to be lost, contact us at redlightaura.com@outlook.com and we'll help investigate with the relevant delivery provider.